Legal
This Privacy Policy explains what we collect, how we use it, and the choices available to you when you interact with Quantum Biogenix.
We collect information needed to operate the site, process orders, provide customer support, and improve performance. We do not sell personal information in the ordinary sense. Some information may be shared with service providers that help us run our store.
You can request access, updates, or deletion of certain information where applicable, and you can manage cookies through your browser settings.
This policy applies to our website, order flows, and support channels. It does not cover third-party websites that may be linked from our pages. If you follow a third-party link, their privacy practices apply.
Website use. Browsing, forms, and account access.
Commerce. Checkout, payments, and shipping.
Support. Email and customer service requests.
This may include your name, email address, phone number, billing and shipping details, order notes, and any information you submit through forms or support messages.
When you use our site, we may collect basic technical data such as IP address, device type, browser, pages viewed, and approximate location derived from IP. This helps with security, performance, and analytics.
If you place an order, we collect information needed to process and fulfill it. Payment processing is handled by payment providers; we generally do not store full card numbers on our servers.
To process orders, provide shipping updates, handle returns, and respond to documentation requests where applicable.
To maintain site security, prevent fraud, troubleshoot issues, and improve performance and user experience.
To send service-related messages such as confirmations, policy updates, and responses to your questions.
We may share personal information with trusted service providers that help us operate the website and fulfill orders. These providers are expected to handle data in a secure manner and only for the services they provide to us.
Payments. Payment processors to complete transactions.
Shipping. Carriers and logistics partners for delivery.
Site operations. Hosting, analytics, and customer support tools.
We keep information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and why it was collected.
You can contact us to request deletion where applicable, but some information may be retained if required for compliance or legitimate business purposes.
We use cookies and similar technologies to keep the site functional, remember preferences, understand site usage, and support security. You can control cookies in your browser settings. Blocking some cookies may affect site functionality.
Essential. Required for core site and checkout functionality.
Performance. Helps us understand traffic and improve pages.
Security. Helps detect abuse and protect accounts.
Depending on your location, you may have rights to request access, correction, deletion, or portability of certain information. You may also object to or restrict certain processing where applicable.
Account updates. Update contact details where available.
Cookie controls. Manage cookies via your browser settings.
Requests. Contact us to submit privacy-related requests.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Contact us for privacy requests, account questions, or support.
